Refund policy

Refund Policy

Thank you for shopping with Daily Faith.

Daily Faith provides digital products, including downloadable guides, eBooks, journals, planners, educational materials, inspirational resources, and other digital content.

Digital Products

Because our products are digital and are made available electronically after purchase, all sales are generally final once the digital product has been delivered, accessed, or downloaded.

Digital products cannot be physically returned.

However, we want our customers to receive the product they purchased and will review refund requests involving:

  • Duplicate charges;
  • Incorrect products delivered;
  • Files that are damaged or cannot be opened;
  • Technical problems preventing delivery of the purchased product;
  • Purchases that are eligible for a refund under applicable consumer protection laws.

If you experience any problem with your order, please contact us before initiating a payment dispute so that we have an opportunity to resolve the issue.

Change of Mind

Because digital products may be immediately accessible after purchase, we generally do not issue refunds solely because a customer:

  • Changed their mind;
  • No longer wants the product;
  • Purchased the product accidentally after receiving access to it;
  • Did not read the product description before purchasing;
  • Expected a physical product when the product page clearly identified the item as digital.

Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws.

Refund Requests

To request assistance, please contact:

Email: marcos_heddelste@outlook.com

Please include:

  • Your full name;
  • Email used during checkout;
  • Order number;
  • Description of the issue.

We will review eligible requests as quickly as reasonably possible.

If a refund is approved, the refund will normally be returned to the original payment method. Processing times after approval depend on your bank or payment provider.